15 · Support Handoff
Support Overview
Operational support context. Support V2 retains support / quality authority.
Open Cases
4
Escalated
2
SR Issues
2
Billing Issues
1
Open Cases
SC-601
Service Issue
Related: SR-503 · Support Team · 2h ago
UrgentEscalated
SC-602
Resident Complaint
Related: SR-507 · Support Team · 3h ago
HighOpen
SC-603
Provider Issue
Related: PRV-209 · Support Team · 1d ago
HighEscalated
SC-604
Billing Dispute
Related: SR-502 · Finance V2 · 2d ago
NormalOpen
GovernanceAdmin may view, route, escalate, reference, and coordinate. Support-specific case handling hands off to Support V2. CASE ≠ SERVICE REQUEST.